Privacy policy

Who we are

Harrogate Patios is a trading name of 360 Media Works Ltd, company number 12691769, registered office Varsity House, C/O A E Scott & Co, Falcon Court, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3TS. For data protection purposes the company acts as controller of the personal data this website receives. Use the form on this site for anything this page does not answer.

Personal data we receive

We only hold what you choose to send. On the enquiry form that is typically contact details (name, phone, email), where the work is (postcode) and a short note about your patio. Harrogate Patios has no member area or sign-in.

Who else receives your details

Only our own team and the service providers named on this page see your enquiry, and only so it can be dealt with. Nobody else gets your details for marketing, and we do not sell them.

Lawful basis for processing

We process your details because you asked us to (steps taken at your request before a possible contract) and because answering enquiries is a legitimate interest of ours.

Retention

We don't keep enquiries indefinitely: two years after you last got in touch, they are deleted.

Our form provider

The enquiry form is part of harrogatepatios.co.uk rather than an embedded third-party form. When you send it, your details go to our own form handler on Cloudflare, which stores them in a Cloudflare D1 database and then adds them to our customer records system, HighLevel, a US company acting as our data processor. That can mean your details are transferred to the United States, protected by the safeguards in HighLevel's data processing terms.

Keeping the form free of spam

Cloudflare Turnstile checks that a real person is sending the form, which involves processing basic technical information such as your IP address and browser type. To stop spam and repeated submissions we keep a scrambled (hashed) version of your IP address with your enquiry and in a short-lived rate-limit record, never the address itself. No Facebook or advertising pixel is used.

Our web host

The website is served by Cloudflare, which handles your IP address and similar technical data to load pages and block abuse. There are no analytics tools and no tracking or advertising cookies on Harrogate Patios.

Some location pages can show an optional Google Maps embed of the area. It loads only if you click to show it, and the map is then subject to Google's privacy policy.

Cookies and browser storage

The form sets no cookies and stores nothing in your browser. Along with what you type, it sends the address of the page you are on, the site that referred you and any campaign tags in the link (utm_ values), so we know where enquiries come from. Our cookies page has the details.

Making a complaint

Should you remain dissatisfied, the Information Commissioner's Office (ico.org.uk) deals with data protection complaints in the UK.

Access, correction and deletion

You can ask for a copy of your data, have it corrected or deleted, and object to or restrict how we use it. To make a request, send it through the form on this website and say it is a data request. We will reply within one month.

Updates

We'll amend this notice when anything material changes, and the revision date will be updated.